Skip to main content


Innovations in digital technology are transforming the way Australians live and work, including how we buy goods and access services, how we collaborate in the workplace and how we engage socially. As strong adopters of digital technology, Australians expect the benefits of technology and innovation to be available across all areas of their lives including in their engagement with government.

file_download Download Consultation Paper (PDF)

Australians are strong adopters of digital technology and are more connected than ever - 92% of Australians use the internet.
                79% use a phone to access the internet.
                58% use a tablet to access the internet.
                12.2 million Australians access the internet 3 or more times a day.
                Between June 2014 and June 2015, the amount of mobile data downloaded increased by 84%.
                The percentage of Australian adults with a smartphone has grown from 25% in 2011 to 74% in 2015

The Australian Government understands the opportunities presented by technology to dramatically improve government services. It is committed to the digital transformation of government. This is exemplified by the newly created Digital Transformation Agency, National Innovation and Science Agenda including the Digital Marketplace and the Business Research and Innovation Initiative, the Cloud Computing Policy, the Cyber Security Strategy and the Government's commitment to open data.

The ICT Procurement Taskforce is a part of this digital transformation.

The Taskforce has two objectives: to make it easier and cheaper for ICT businesses to contract with the Australian Government and to deliver better government services at a lower cost.

Procurement is the focus as it is the key gateway for the digital technology sector to provide innovative solutions to government. This gateway needs to be as open and simple as possible so that new technologies can be deployed quickly to improve government service delivery.

Despite work to improve and simplify procurement rules and processes, the Government's approach to ICT procurement can lag behind private sector best practice. Collaboration to develop ICT solutions is limited, unsolicited proposals may not be given full consideration and agency decisions focus on agency-specific solutions rather than whole-of-government solutions, increasing the risk of duplication. Into the future, the Government's ICT procurement decisions must consider whether the best quality service can be provided by: owning the solution, partnering for the solution, or providing the solution via high-quality interfaces.

One example of this is cloud services which are generally purchased on a consumption basis instead of owning the ICT assets. Despite the rapid uptake of cloud services in the private sector and a Government commitment to increasing their use, this transformational technology has seen limited uptake across government. As such, an important area of focus for the Taskforce is identifying barriers to the Government's adoption of innovative technologies.

The Taskforce has established this consultation site to get a better understanding of the challenges industry faces in getting through the Government's procurement gateway, and to work with industry to develop improvements to the Government's ICT procurement processes and outcomes.

This consultation is focused on three key areas:

  1. Rules: this section looks at the rules and policies in place that direct how procurement occurs in government. It asks questions about how rules and policies (such as security requirements or panel arrangements) affect government procurement of technologies, especially emerging or innovative technologies.
  2. Capability: this section looks at the capability, knowledge and skills of the public sector and how this capability may affect ICT procurement. It asks questions to explore whether government has the right capabilities to get the best technologies into government.
  3. Culture: this section looks at the cultural factors in government that might impact on ICT procurement. The questions focus on industry or external experience of government culture, and explore where this could be improved.

This consultation site also provides a Snapshot of government ICT procurement and Questions to prompt thinking.

The Taskforce wants your feedback on how to improve innovation in government through ICT procurement. It seeks input on your experience of government ICT procurement and your ideas on how to improve it.

To provide input, please go to Make a submission. The formal submission period will close on 31 January 2017.

The ICT Procurement Taskforce will provide a report to the Government in early 2017. Progress updates for the Taskforce will be provided at:


  • 1. How can the Australian Government make better use of ICT procurement to increase innovation in government services?
    What are the incremental and more transformational changes that could be made?
  • 2. Has there been a time that you tried to provide innovative solutions to the Australian Government and failed?
    Can you provide examples about what happened, why, and what you think the impact was on government.